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What is spam?

In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

Coolbot® has a zero-tolerance spam policy.

Automated spam filtering

Coolbot®'s messaging systems automatically scan all incoming email and other messages, and filter-out messages that appear to be spam.

Problems with spam filtering

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by Coolbot®' systems.

If you believe this has happened to a message you have sent, please advise the message recipient by another means.

You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

Receipt of unwanted messages from Coolbot®

In the unlikely event that you receive any message from Coolbot® or sent using Coolbot®’s systems that may be considered to be spam, please contact Coolbot® using the details below and the matter will be investigated.]

Changes to this anti-spam policy

Coolbot® may amend this anti-spam policy at any time by publishing a new version on this website.

Contact us

Should you have any questions about this anti-spam policy, please contact Coolbot® at This email address is being protected from spambots. You need JavaScript enabled to view it.